Shipping Policy

We aim to have your order dispatched from our facility as soon as possible. We strive to process and dispatch orders within 2-3 business working days.

 

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping to the United States on all orders over 49$, from our warehouses in Asia and in the USA. Our Usual Shipping Fee for US is Only $3.99. Customers from countries like GB, CA, AU and EU have to pay a little ($3.99-$4.99) for shipping.

SHIPPING TO OVER 100 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you.

Order dispatched, is a term used in our terms of service policy, meaning the purchased product has been checked for quality control, packed, stamped, invoiced by us, and handed to a courier.

Once the courier has received the product from our warehouse, the shipping process has started to deliver the product to your home address. Shipping and delivery times are 8-15 working days, excluding dispatch time. (Usually 12 working days) All delivery dates are estimated and are not guaranteed. 

 

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-3 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at support@shoppymas.com and we will do our best to help you out.

 

Please allow extra time for your order to be processed during Public Holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major events or holidays (e.g., Valentine’s Day).

Certain products may arrive separately because we are shipping the products from different manufacturers from different warehouses.

We will not ship on the following dates.:

Please note, shipping estimates will begin the following business day. We don’t ship on non-business days or holidays. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes.

In very rare circumstances, there could be damages caused by shipping. Please contact us via our contact form on our website. * PLEASE READ SECTION 22 OF OUR TERMS OF SERVICE POLICY

Some countries outside the United States may require import tax, duties, and related Customs fees for the imports.

We do not Have Expedited Shipping Exclusions. All of our products can be shipped to your home address. We will give you 24 hours to change your order, however, we will not be able to cancel your order.

We strive to process and ship your order as quickly as possible, so once an order is submitted, you have the chance to change your order within 24 hours. Simply email us within 24 hours of submitting the order.

Shipping costs are calculated based on the delivery location, weight, and dimensions of the shipment, and the price of the entire order. Shipping will be calculated in real-time at checkout. Orders over $25 ship for free.

The transport costs on our website are paid by the customer unless both parties have agreed otherwise in writing. This includes returning a product. 

A delay in delivery will not be an eligible reason for a refund or chargeback.

Of course, delivery delays have become a big issue with lockdowns caused by COVID-19. We cannot control the lockdown in various places, nor the challenges relating to the COVID-19 pandemic, including delays. Some carriers have had to change the schedule, resulting in a delay.

COVID-19 is a Force Majeure from unforeseen circumstances according to our Terms and Conditions Policies. Delays can be caused because of the worldwide pandemic situation. We are constantly working on providing the best service to all our valuable customers. We apologize for the delay and inconvenience caused; however, a delay will not be a reason for a chargeback or refund request!!! 

Our shipping policies are part of our terms and conditions, confirmed and agreed upon when you place the order.

We do not accept any chargebacks. We are here to solve any problems with our customers. In any condition or circumstance, a claim cannot exceed the paid amount for a product, including shipping. Please refer to section 18 and 19 from our terms of service to learn more about disputes.